Content & project management, client relations, social media
Web Communication Services, 2012-2015
Worked as part of a larger team on the WCMS project, a university-wide initiative to implement a new WCMS (Adobe CQ/AEM). Project management, documentation, communications and client relations were a significant part of the site migration process.
Responsibilities
Lead webmaster on News & events, Campus maps and Social media work packages
Worked closely with the Information Architect to set up the taxonomy and the News & events structure in CQ/AEM; trained other webmasters and internal clients on the new system
Managed content & engaged community as part of Social Media Team; managed Topic profiles and Daily alerts in Radian6
Monitored daily alerts & source filters & create weekly, monthly & ad hoc Social Media metrics reports via Radian6/Google Analytics
Wrote documentation, troubleshooted bugs & assisted in QA process with other team members